Welcome to the Eleviare Frequently Asked Questions (FAQ) Page.

We're dedicated to addressing your inquiries and ensuring a seamless shopping experience. If you require additional help, please feel free to reach out to us.

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Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

• Handling time: 1–2 business days
  
  

• Transit time: 6–8 business days
  
  

• Estimated delivery time: 7–10 business days
  
  

For more details, please refer to our Shipping Policy.

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Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within Hong Kong. For more information, please check our Shipping Policy.

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Question #3: Where is Zeriva Collection located?

Answer: Eleviare is a Hong Kong-based brand. We proudly offer a curated selection of high-quality products, with shipping available exclusively within Hong Kong.

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Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

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Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

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Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

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Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

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Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

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Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@eleviare.com.

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Question #10: Do you ship internationally?

Answer: No, we currently ship exclusively within Hong Kong.

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Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

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Question #12: Can I place a bulk order for my business or organisation?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

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Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy.

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Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

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Contact Information

Store Name: Eleviare
Address: 2/F, 47A Fung Yuen Village, Tai Po, New Territories, Hong Kong
Email: info@eleviare.com
Phone: +852 6023 5317

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UTC +8)

We do our best to reply to your e-mail within 1–2 business days.